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Below are screen shots, with explanations, of the KayakoBill Billing Mod for Kayako Support Suite.

Some screens are proprietary, so they were not included below.

Also, emails and other information were masked out.. of course, on your site, this information would show.

We can modify our existing code in any way needed to meet your needs, including support for automatic posting of payments from any payment processor.

On to the screen shots....

First, the staff side. In the ticket, there is a link to enter billing information:

After click on the billing link, you can see the billing entry page for that ticket.

You can enter in a note, the rate (which is remembered for future entries), and your billing either by hours, minutes, or a set amount.

Here is a screen shot with the billing entry applied.

You may notice, you can move billing entries from one ticket, to another, if needed.

You can do negative entries for payments or credits, or pre-payment.

You can do a billing report for this customer.

and the details are expandable and collapsible via the [+],/b>

Need to know what your status is with all your customers? How much you owe them or they owe you? Need the "big picture"?

On the customer side... they can access their billing information several ways, including a handy bottom link for a overall report.,/b>

And see their billing report... of course, this can be easily changed to include your business information (statement like) or your payment processor information (for them to make a payment).

If you have questions, would like to order, or need a more complete demonstration, please contact us.